Share this Post:
Traditionally, humans have always been somewhat fascinated with human-like, AI-driven machines. Even when the results have been far from stellar!
Although chatbots as a technology, have been around for quite a while, AI has come a long way in recognizing human behavior and intent. It has led to the maturing of cognitive services and enabled a far more advanced generation of bots to come to the fore. Industry estimates state that a staggering 34,000+ new bots and/or bot interfaces were built just in 2016 alone.
AI clearly enables better understanding the content and context of questions, thereby making the technology an incredibly powerful tool for improving the customer experience while reducing costs dramatically. Infact, the most advanced bots are the ones, where the customers are unable to clearly tell if it is really a human agent on the other end or if it is an intelligent bot that’s handling the interactions.
Effectively, the number of AI-power chatbots are growing at a rapid pace and transforming several industries in the way they interface and interact with their prospective and existing clients.
But, this seems like just the tip of the iceberg when it comes to the potential for AI-chatbot based collaborations. The broad spectrum of tasks that could be potentially automated by leveraging AI, combined with a massive expansion of communication with end users, content delivery, and comprehensive customer care, clearly illustrates the fact that many of the potential applications in far reaching industries such as media and entertainment are yet to be realized and just about beginning to unfold.
Artificial Neural Networks (ANNs) and Natural Language Processing (NLP) based techniques are enabling AI developers to unleash the next generation of chatbots with a enhanced levels of sophistication and abilities. When combined with voice user interfaces, everyone stands to benefit from this technological evolution and thus promising a very bright future for bot development and many bot based solutions.
We focus on leveraging our expertise in this space and our using our platform as an accelerator to help our customers through the journey of the fast-changing digital world.